Privacy Policy

What We Collect

When you work with Memory Garden, we collect:

• Personal Stories & Memories: Names, dates, places, and narratives you share to create personalized songs
• Contact Information: Email address and name for communication purposes
• Website Usage Information: How you interact with our website (through Google Analytics), including pages visited, time spent, and general location data
• Video Usage Information: How you interact with our videos and content (through YouTube analytics)
• Communication Records: Emails and messages exchanged during the creative process

How We Use Your Information

We use your information exclusively to:

• Create personalized Memory Garden songs and videos
• Communicate with you about your Memory Garden experience
• Improve our service based on your feedback
• Respond to your questions and support requests

We will never:

• Sell your personal information to third parties
• Share your family stories without explicit permission
• Use your memories for marketing purposes without consent
• Publish your videos publicly without your approval

How We Protect Your Information

We take data security seriously:

• Secure Storage: All personal stories and content are stored securely with encryption
• Limited Access: Only essential team members working on your Memory Garden have access to your information
• Confidentiality: We treat your family's stories with the same care and privacy as medical records
• Secure Communication: Email communications use industry-standard encryption

Third-Party Services

We use the following trusted services:

• Google Analytics: For website analytics to understand how visitors use our site. Google Analytics collects information such as pages visited, time spent on pages, and general location. This data is anonymized and helps us improve our website experience. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on. Learn more at Google's Privacy Policy.
• YouTube: For hosting and delivering Memory Garden videos (subject to YouTube's privacy policy)
• Email Provider: For communication (subject to their privacy policy)
• Web Hosting: Railway.app and Cloudflare for our website (subject to their privacy policies)

We carefully vet all service providers to ensure they meet our privacy standards.

Your Rights

You have complete control over your information:

• Access: Request a copy of all information we have about you
• Correction: Update or correct any personal information
• Deletion: Request deletion of your personal information and Memory Garden content
• Withdrawal: Withdraw consent for us to use your stories at any time
• Portability: Receive your Memory Garden videos in a standard format

To exercise any of these rights, contact us at [email protected]

Retention

We retain your information:

• Active Projects: Throughout the creation and delivery of your Memory Garden
• After Delivery: We keep project files for 90 days unless you request otherwise
• Upon Request: We can retain your Memory Garden indefinitely if you'd like us to preserve it
• Deletion: You can request immediate deletion at any time

Children's Privacy

While Memory Gardens may include stories about children or be viewed by children, we do not knowingly collect personal information directly from children under 13. All communications and data collection occur with adult family members or caregivers.

Changes to This Policy

We may update this privacy policy as our service evolves. We will notify you of any significant changes by email and update the "Last Updated" date at the top of this page.

Contact Us

If you have questions about this privacy policy or how we handle your information:

• Email: [email protected]
• Response Time: We typically respond within 48 hours